WorldHost® Recognised Business Status

With over 92% of its staff trained to WorldHost standards, St John’s Shopping Centre has officially become a WorldHost Recognised Business making us the latest organisation in Scotland to gain this national recognition for our commitment to customer service.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.

On receiving the recognition, Derek Martin, Marketing & Administration Officer at St John’s Shopping Centre commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. Not only does this generate a positive buzz about the service we offer, but it helps to promote Perth City Centre as a friendly and welcoming tourist destination.

St John’s Shopping Centre’s recognition will count towards Perth City Centre’s campaign to become a WorldHost Recognised Destination, awarded to areas where 25% of businesses are WorldHost Recognised.

About WorldHost

Through the WorldHost Regional Destination Initiative - a national campaign being spearheaded by performance and talent management consultancy, People 1st - four cities, over 70 towns and two set of islands across 12 Scottish regions will use the training to achieve WorldHost Recognised Business and Destination status by the end of 2017.

The initiative aims build on the legacy of world-class events like the 2014 Commonwealth Games and Ryder Cup, and transform customer service standards across Scotland’s visitor economy.

The WorldHost Recognised Business certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost recognition, the programme WorldHost customer service training has been used to train over 200,000 people in the UK. Over 23,000 people in Scotland have taken part in the training, including 3,000 ScotRail staff in preparation for the 2014 Commonwealth Games and the volunteers for The Open 2015 in St Andrews.

Originally developed in Canada, the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. All WorldHost trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training.

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